Privacy Policy

This Privacy Policy describes how AstroDefined and its affiliates (collectively "we", "our", "us") collect, use, share, protect or otherwise process your information and personal data through our website https://astrodefined.com/ (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to: • Personal data provided during registration: name, date of birth, address, telephone/mobile number, email ID. • Sensitive personal data may be collected with your consent, such as bank account, credit or debit card, or other payment instrument information. • We may track your behaviour, preferences, and other information that you choose to provide on our Platform. • Information related to your transactions on the Platform. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

We use personal data to provide the services you request. We use your personal data to: • Assist in handling and fulfilling orders. • Enhance customer experience. • Resolve disputes and troubleshoot problems. • Inform you about online offers, products, services, and updates. • Customise your experience on the Platform. • Detect and protect against error, fraud and other criminal activity. • Enforce our terms and conditions. • Conduct marketing research, analysis and surveys. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, and other payment options selected by you. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary.

To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet. If you receive an email or a call from a person claiming to be AstroDefined seeking any personal data like debit/credit card PIN or net-banking passwords, never provide such information. Report it immediately to an appropriate law enforcement agency.

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at cs@astrodefined.com to assist you with these requests. We may refuse or delay deletion of the account in the event of any pending grievance, claims, pending orders, or any other services. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You have the right to: • Request access to your personal data. • Request correction of inaccurate data. • Request deletion of your data (subject to legal obligations). • Opt-out of marketing communications. For any privacy-related requests, contact us at: cs@astrodefined.com

If you have any questions regarding this Privacy Policy or your data, please contact: AstroDefined Email: cs@astrodefined.com WhatsApp: +91-9617694519 Website: https://astrodefined.com